Refund policy
Effective Date: 20/09/2025
At The Word Nation, every product is made to order. Because of this, we operate a strict no-returns policy except for defective or incorrect items. Please read carefully before placing your order.
1. No Returns or Exchanges
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We do not accept returns or issue refunds for reasons such as wrong size, change of mind, or color preference.
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Please check product details and size charts carefully before completing your purchase.
2. Defective, Damaged, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, we will provide either a replacement or a refund.
To qualify:
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You must contact us within 30 days of delivery.
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You must provide clear photos showing the defect, damage, or incorrect item.
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Items do not need to be physically returned unless we specifically request it.
3. How to Submit a Claim
To report an issue:
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Include your order number and photos clearly showing the problem.
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Provide a brief description of the issue.
We will review your claim and respond within 3–5 business days. If approved, we will arrange a replacement or refund.
4. Return Address
In most cases, we do not require you to send items back. If we do request a physical return, you will be informed via email of the return address.
5. Refunds or Replacements
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Approved claims will be resolved by either a replacement of the same item or a refund to your original payment method.
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Refunds may take several business days to appear, depending on your bank or payment provider.
6. Contact Us
For all returns, refund requests, or questions, please contact: